First Contact BPO Privacy Policy

Introduction

This Privacy Policy outlines First Contact BPO LLC (“we”, “our”, or “the Company”) practices with respect to information collected from users who access our website at [https://firstcontactbpo.com] (“Site”), or otherwise share personal information with us (collectively: “Users”).

We are committed to protecting personal data in line with industry best practices and applicable regulations, including:

  • General Data Protection Regulation (GDPR) (EU)
  • California Consumer Privacy Act (CCPA) (US)
  • Health Insurance Portability and Accountability Act (HIPAA) (US, where applicable to healthcare data)
  • ISO/IEC 27001 standards on information security management
  • NIST Privacy Framework

Grounds for data collection 

We process your Personal Information (meaning any information that can identify you directly or indirectly) on the following legal bases:

  • Contractual necessity – to provide services you request from us.
  • Legitimate interests – such as improving our services, securing our systems, and preventing fraud.
  • Legal and regulatory compliance – to meet obligations under data protection, financial, and healthcare regulations.
  • Consent – where required, such as for marketing communications, cookies, or sensitive data.

By using the Site, you consent to the collection, storage, and use of your Personal Information as described in this Privacy Policy.

What information we collect?

We collect two types of data and information from Users. 


The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“ Non-personal Information ”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).



The second type of information Personal Information which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:

  • Contact details: Name, email, phone number, physical address.
  • Account/Registration data: Information you provide when signing up for services.
  • Device identifiers: IP address, MAC address, and location data.
  • Service-related information: Resumes, job applications, or interpreter credentials if you apply for positions with us.

How do we receive information about you?

We collect your information through:

  • Direct input when you register, apply for a job, or fill out forms.
  • Automatic collection via cookies and analytics tools (e.g., Google Analytics).
  • Third-party sources, such as background check providers, recruiters, or business partners.

How We Use Information?

We use information to:

  • Provide and improve our services.
  • Respond to inquiries and support requests.
  • Ensure compliance with contracts and regulations.
  • Personalize user experience and deliver content.
  • Process recruitment and employment applications.
  • Detect, investigate, and prevent fraud or security incidents.
  • Comply with legal, regulatory, and HIPAA obligations.


Sharing Information with Third Parties

We do not sell your personal data. However, we may share information with trusted third parties, including:

  • Hosting and IT providers (cloud platforms, analytics services).
  • Subcontractors who provide interpreter or BPO services under strict confidentiality and data processing agreements.
  • Healthcare clients for HIPAA-compliant interpretation services.
  • Legal authorities or regulators, where required by law.
  • All cross-border transfers are subject to appropriate safeguards.

User Rights

Depending on your jurisdiction (GDPR, CCPA, etc.), you may have the right to:

  1. Access and obtain a copy of your personal data.
  2. Request correction or deletion of your data.
  3. Restrict or object to certain processing.
  4. Withdraw consent where processing is based on consent.
  5. Data portability.
  6. File a complaint with a supervisory authority.

To exercise your rights, contact our Data Protection Officer (DPO) at privacy@firstcontactbpo.com.

Retention

We retain personal data only as long as necessary to:

  • Deliver services.
  • Comply with legal and regulatory obligations.
  • Support dispute resolution and audits.

Cookies

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 


A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 


We use cookies to:

  • Enable website functionality.
  • Analyze traffic (via Google Analytics).
  • Remember user preferences.
  • Deliver relevant advertising.

You may disable cookies via your browser settings; however, some features may not work properly


The Site uses the following types of cookies:


a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 


b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 


c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.


Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.


We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy .

Third party collection of information

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to. 


This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy. 

How do we safeguard your information?

We take great care in implementing and maintaining the security of the Site and your information. [explain about your security practices, such as: we employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorized use of any such information, and we require any third party to comply with similar security requirements, in accordance with this Privacy Policy] . Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.

Transfer of data outside the EEA 

Where data is transferred internationally, we rely on:

  • Adequacy decisions by the European Commission.
  • Standard Contractual Clauses (SCCs).
  • HIPAA-compliant Business Associate Agreements (BAAs) for U.S. healthcare data.

Minors

Our services are not directed at children under 16. We do not knowingly collect data from minors. If a parent or guardian believes their child has provided us information, please contact privacy@firstcontactbpo.com.

Updates or amendments to this Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

How to contact us

For any questions about this Privacy Policy, please contact:

Data Protection Officer (DPO)
Email: privacy@firstcontactbpo.com
Address: 111 NE 1st St, 8th Floor, Miami, FL 33132, USA


Last Modified October 1, 2025